Contact Our Independent Loan-Request Service

You can reach us by phone at (888) 907-1896, by email at [email protected] or by mail at 5903 Hickory Boulevard, Suite 822, Columbus, OH 43215. We reply to email within one to two business days.

We can help with questions about how the request form works, how your information is shared, how to stop further contact and anything in our guides that seems unclear or out of date.

We can also pass on an opt-out request to partners that received your details. Include the name, email address and phone number you used on the form so we can locate the request.

The lender handles everything about an offer or a loan: approval decisions, rates, fees, payment dates, payoff amounts and hardship arrangements. We have no access to loan accounts and cannot change a lender's terms.

Your loan documents list the lender's customer service number. If you cannot find it, tell us which lender made the offer and we will point you to its contact details where we can.

Our service is not affiliated with Prospifi or prospifi.com, so we cannot answer questions about that company's accounts, applications or payments. Please contact it through its own website.

If someone contacts you claiming to represent us and asks for an upfront fee, a gift card or your banking password, do not pay and please report it to us. We never charge borrowers.

Complaints and feedback about our service are welcome by email or mail, and we read each one. Complaints about a lender can also be filed with the Consumer Financial Protection Bureau or your state financial regulator.

When you write, describe what happened, when, and what outcome you are looking for. We will respond within five business days.